If electronic registration is not available for the route or you did not register online, you will need your ticket and your passport, or another document that you specified when buying the ticket, to board the train.

If you registered online, show the ticket on the screen of your phone (or the printed ticket) and your passport, or another document that you specified when buying the ticket.

For children, you will need their birth certificate and ticket.

You can buy an e-ticket on our website in just a few simple steps:

Enter your destination, date of your trip, and the number of passengers. We will show you information on available trains, ticket availability and prices.

These are the same tickets that vendors see on their monitors in the booking offices at the station.

Select a train and a seat/berth location.

Enter your personal details.

Pay for the ticket using a convenient payment method.

You will receive a check coupon immediately after payment. This confirms that you have purchased the seat.

go to the website;

go to the My Orders tab or your Personal Account;

click the "return ticket" button

specify the number of tickets you want to return

click "check the refund amount";

The refund amount will be displayed on the screen, and you just need to click "Confirm ticket refund"

You will receive a confirmation email if the refund was successful.

If there is only one wrong letter and/or number, you can board the train without changing anything. If there is a mistake in your date of birth, and it does not affect the ticket price (it was not issued at the child fare), you do not have to correct it.

If there are more mistakes, you will need to get a new ticket. You can do this at ticket office; the service costs RUB 236.40. According to the rules, details can be changed only on a Federal Passenger Company (FPC) ticket. In practice, it is also possible for other carriers.

You can also return the old ticket and buy a new one.